Return Policy – Kakahu Custom Clothing

At Kakahu Custom Clothing, we prioritize customer satisfaction. However, there are certain conditions to our return policy. Please carefully review the following details:

We take great care to provide high-quality DTF transfers and customized apparel.  However, please note that once you have pressed a transfer onto a garment, we cannot offer refunds, replacements, or compensation for any issues related to the garment itself.

We strongly advise all customers to carefully inspect their transfers upon arrival to ensure they are correct, free from defects, and meet expectations before pressing. If you believe there is an issue with your transfer, please contact us before use so we can assess the situation and provide assistance if needed.

By purchasing DTF transfers from Kakahu Custom Clothing, you acknowledge that:

• It is your responsibility to check orders upon arrival.
• Pressing a transfer onto a garment confirms your acceptance of the product as received.
• We are not responsible for any issues arising from incorrect pressing, garment damage, or user error.

Returns must be initiated within 48 hours of receiving the purchase.

• Items must be in like-new condition to qualify for a return.
• Original packaging must be intact for returns to be accepted.

Restocking Fee:

• All refunds for paid invoices are subject to a 15% restocking fee. Preparing custom print transfers and custom apparel takes time, and this fee covers the time and materials already invested in your order.

Items Ineligible for Return:

• Items showing signs of wear, such as noticeable makeup stains, odors, or attached hairs, cannot be returned.
• We cannot accept returns for products that have been personalized with spelling, punctuation, or grammatical errors made by the customer.
• Low-resolution or inferior quality images provided by the customer cannot be returned.
• Design errors introduced by the customer during the design creation process are not eligible for return.
• User-selected options, including product type or size, are the responsibility of the customer and cannot be returned due to selection errors
• Customize your own apparel.
• DTF Transfers.

Proofreading and Document Examination:

Kakahu Custom Clothing does not proofread or examine customer-created designs before processing.

It is the customer’s responsibility to thoroughly review their designs and correct any mistakes prior to placing the order.

This approach allows us to keep costs low and pass on substantial savings to our customers.

Refunds:

• Refunds for eligible returns must be requested within 48 hours of receiving the purchase.
• All refunds for paid invoices are subject to a 15% restocking fee.
• Shipping charges for returned products are the responsibility of the returnee and will not be reimbursed by Kakahu Custom Clothing.

Please take a moment to familiarize yourself with our return policy before making a purchase. If you have any questions or concerns, we are here to help. Our goal is to provide exceptional service and ensure your satisfaction with our products.